Sep. 22 2022, Published 2:46 p.m. ET

Note to self: Never fly Albastar Airline. One disabled woman recently shared a video on Twitter recounting her horrible experience traveling with the airline, and all I can say is shame on you, Albastar!

Keep reading for Jennie Berry's tragic flight experience where she was denied accessible seating as well as help getting to the bathroom.

Jennie Berry, whose social media handle is @WheelieGoodLife, shared a video on Twitter documenting the poor service she received while traveling with Albastar.

“Hi everyone, I’m Jennie. I’m a wheelchair user and I’m paralyzed from the waist down," she says at the beginning of her video.

She then shows footage of her sitting in an aisle chair, a narrow wheelchair used to help disabled passengers transfer to an airplane seat. However, once she got on board, she discovered the aisle chair had been left at the gate and was not on board for her to use.

SHOCKED AND DISGUSTED WITH ALBASTAR AIRLINES - told me I should wear a nappy on board as I’m disabled and they don’t have an aisle chair. This is what I had to resort to. Please share - This isn’t acceptable!!! #disabled #wheelchair #AlbastarAirlines pic.twitter.com/nMNkH278PQ

"They wouldn’t let me sit anywhere near the front of the plane, even though there were some spare seats," she said, which made things very difficult when she needed to use the bathroom.

When Jennie asked for help getting to the bathroom, flight attendants refused to help and informed her the aisle chair wasn't on board.

As a result, Jennie had to drag herself down the aisle using just her arms. She later showed her partner helping lift her onto the toilet. While their bathroom run was a success, it didn't come easy, as the space was small and not equipped to accommodate people with disabilities.

As if things couldn't get any worse, Jennie shared a comment that one of the flight attendants made to her: "Disabled people should just wear nappies on board." Jennie did not find this remark helpful. In fact, she said, "I find it bizarre that people think that is a solution to this scenario."

Furthermore, Jennie pointed out that, although the airline claimed there wasn't enough room to stow an aisle chair on board for her, there did seem to be enough room for beverage, perfume, and cigarette carts to move in the aisle.

“Every other flight I’ve been on has had an aisle chair," she confirmed as she ended her video, pleading with the travel industry to do better.

So sorry that you had to go through this degrading experience Jennie. People don't understand how much of a barrier travel can be for disabled people when it comes to being able to go on holiday & experience other cultures & how difficult it can be just to get things in place...

Folks on Twitter felt for Jennie after watching her video. "I'm sorry you were treated so badly," wrote one user.

Another suggested that she take legal action. "Sue them. Any company that can afford jets, and jet fuel, but won't spring for accommodations should be sued into outer space," their tweet read.

But of course, there were a few folks who tried to be wise guys. One person wrote, "Why couldn’t the person filming and your partner walk you down the isle ie sidewards."

Have you ever tried carrying someone who is 12 stone (sorry if you’re not!) who has no use of their legs? Especially in cramped conditions like a plane.

Users quickly came to her defense, as they felt the blame was being put on her, and not on the airline. "She's not a sofa man," said one user. Others noted that it's very hard to carry someone who is paralyzed from the legs down.

A post shared by Alba Star Airline (@albastar.airline)

In the days since, Albastar did share an apology message on Instagram referring to Jennie's story. However, many folks didn't find the apology sufficient or sincere. "Shut up and actually do something," wrote one person in the comments.

Another said, "Not good enough, should have never happened in the first place. I hope she takes legal action."

Hopefully, Jenny's heartbreaking story will encourage airlines, especially Albastar, to revamp their planes in a way that accommodates all passengers.

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